Terms of Service

1. Eligibility

You must be at least 18 years of age to use Fluxeta. By using the platform you represent that you are 18 or older and have the legal capacity to enter into a binding agreement. If you are using Fluxeta on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.

2. Your Account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and complete registration information.
• Promptly update your information if it changes.
• Notify us immediately at [email protected] if you suspect unauthorised access to your account.
• Not share your credentials with third parties.

We reserve the right to suspend or terminate accounts that we believe have been compromised or are in violation of these Terms.

3. Free Plan (Introductory Offer), Trials & Subscriptions

3.1 Free Plan — Introductory Offer

Fluxeta currently offers a Free plan on both the Creator and Headless products as an introductory offer while the platform is in its early-growth phase. No credit card is required at signup. Within the Free-tier limits (subscribers, storage, bandwidth, emails, AI generations) published on the pricing page, your content stays live. If your usage exceeds Free-tier limits, the affected features (for example, additional email sends beyond the monthly quota) will pause until the next billing cycle or until you upgrade — your content itself is not deactivated or deleted.

3.1.1 Right to Convert the Free Plan to a Paid Plan

The Free plan is an introductory offer, not a permanent entitlement. Fluxeta reserves the right, at its sole discretion and at any time, to modify, limit, reduce, discontinue, or convert the Free plan into a paid plan (including, without limitation, introducing a minimum monthly fee, reducing Free-tier limits, moving specific features behind a paid tier, or requiring a paid plan to continue using the Service). This includes existing Free-plan accounts. The Free plan may also be offered only to accounts created on or before a cut-off date that we announce from time to time.

Where we convert existing Free accounts to a paid plan or materially reduce Free-tier limits, we will provide you with at least 30 days' advance notice by email to your registered address and/or an in-app notice. During that notice period, you may: (a) add a payment method and continue on a paid plan; (b) export your content, subscribers, media and data using the export tools provided in your dashboard (or by writing to [email protected]); or (c) close your account at no charge. If you take no action by the end of the notice period, we may suspend new publishing on the account; your content will then be retained for the 90-day post-closure window described in Sections 5 and 12.1 before deletion, so that the general retention commitment is not reduced by this clause.

By using the Free plan, you acknowledge and agree that (i) the Free plan is subsidised by Fluxeta's paid customers and investors and is not guaranteed to remain free, (ii) nothing in these Terms or on our marketing pages (including any prior use of the words "free forever", "always free", or similar) creates a perpetual right to use the Service without charge, (iii) you have not relied on any such statement in making any economic, business, or partnership decision, and (iv) continued use of the Service after the end of a notice period described above constitutes acceptance of the new paid terms.

3.2 30-Day Paid Trial

When you start a paid plan (for example, Creator Pro) we offer a 30-day trial with no charge. If you do not add a payment method or subscribe by the end of the trial, your account automatically drops back to the then-current Free plan (as described in Section 3.1, and subject to Section 3.1.1) — it is not paused, deactivated, or deleted. Any content, subscribers or data that exceed Free-tier limits remain in your account and become accessible again the moment you upgrade.

3.3 Subscription Plans

Fluxeta offers monthly and annual subscription plans in Indian Rupees (INR). Current pricing, feature lists and platform-fee schedules are available at fluxeta.com/pricing — that page is the single source of truth for prices and features. We reserve the right to change pricing with 30 days' notice to existing subscribers.

4. Billing & Payments

This section covers payments you make to Fluxeta for your platform subscription. Payments your buyers make to you (through courses, memberships, products or tips on your site) are covered separately in Section 8.

4.1 Fluxeta Platform Subscription

Your Fluxeta plan subscription is billed in Indian Rupees (INR) and processed by Razorpay, a PCI-DSS-compliant payment gateway operated by Razorpay Software Private Limited. By subscribing, you authorise Razorpay to charge your payment method on a recurring basis according to your chosen billing cycle. Fluxeta stores only the Razorpay customer ID, subscription ID and payment status — we do not store card numbers or UPI VPAs.

4.2 Refunds on Platform Subscription

Subscription fees are non-refundable except where required by applicable law. If you cancel mid-cycle, your subscription remains active until the end of the billing period. See our Refund Policy for the complete refund terms.

4.3 Failed Payments

If a payment fails, we will retry twice over 7 days. If payment remains unsuccessful, your account will be suspended. Your content will be preserved for 30 days to allow you to reactivate.

4.4 Taxes

All prices are exclusive of GST. GST will be added at the applicable rate at checkout. You are responsible for any additional taxes applicable in your jurisdiction.

5. Your Content

You own your content. Posts, newsletters, pages, and media you create on Fluxeta remain your intellectual property. By using Fluxeta you grant us a non-exclusive, royalty-free, worldwide licence to host, store, transmit, and display your content solely to provide the service.

You are solely responsible for the content you publish. You represent and warrant that:

• You have all necessary rights to publish the content.
• The content does not infringe any third-party intellectual property rights.
• The content complies with all applicable laws.

When you delete content or close your account, we will remove your content within 90 days except where retention is required by law or for legitimate business purposes (e.g., payment records).

5.1 Third-Party Embedded Code

Fluxeta allows creators to embed third-party code on their sites, including advertising scripts (e.g., Google AdSense), tracking pixels, and custom HTML. You are solely responsible for any third-party code you embed. By embedding such code you represent and warrant that:

• You have the right and necessary permissions to embed the code.
• The embedded code complies with all applicable laws and regulations, including the Information Technology Act, 2000 and applicable data protection laws.
• The embedded code does not contain malware, spyware, or any code designed to harm, deceive, or surveil visitors to your site.
• You have disclosed to your readers, where required by law, the presence of advertising, tracking, or analytics code on your site.

Fluxeta does not review or validate third-party code embedded by creators and accepts no liability for any harm caused by such code to you, your readers, or any third party. We reserve the right to remove embedded code or suspend your account if we determine that any embedded code violates these Terms or applicable law.

6. Acceptable Use

You agree not to use Fluxeta to:

• Publish or distribute content that is unlawful, defamatory, obscene, or hateful.
• Infringe third-party intellectual property, privacy, or publicity rights.
• Distribute malware, spam, or phishing content.
• Embed third-party scripts, pixels, or code that harvests visitor data without consent, installs malware, or is otherwise deceptive or harmful.
• Attempt to gain unauthorised access to the platform or other users' accounts.
• Scrape, crawl, or extract data from the platform in a way that disrupts service.
• Use the platform for any purpose that violates the Information Technology Act, 2000 or other applicable Indian law.
• Impersonate any person or entity.

We reserve the right to remove content and suspend accounts that violate this Acceptable Use policy without prior notice.

7. AI Features

Fluxeta includes AI-powered writing tools (drafting, tone analysis, plagiarism detection, brand voice). These features are powered by third-party AI models. By using AI features:

• Your text inputs are sent to our AI sub-processors (Anthropic) for processing. See our Privacy Policy.
• AI-generated content is provided as a suggestion only. You are responsible for reviewing, editing, and publishing any AI-assisted content.
• We make no warranty that AI-generated content is accurate, non-infringing, or suitable for your purposes.
• Do not submit confidential, sensitive, or personal data (belonging to third parties) as input to AI features.

8. Creator Payments — Three Modes

Creators using Fluxeta can sell courses, memberships, physical and digital products, event tickets, coaching sessions and accept tips from their audience. Fluxeta offers three distinct payment modes, and the terms differ for each. Buyers are shown the applicable mode at the checkout stage of every transaction.

8.1 Mode A — Bring Your Own Gateway (BYOK)

Creators can connect their own merchant account with Razorpay, Cashfree, Stripe or PayPal by pasting their API Key ID and Secret into Dashboard → Payment Setup. In BYOK mode:

• Buyer money is charged directly against the creator's merchant account. Funds never touch Fluxeta's bank account at any point.
• Settlement timelines, chargeback rules, dispute handling and KYC obligations are entirely between the creator and their chosen gateway (Razorpay/Cashfree/Stripe/PayPal).
• Fluxeta charges 0% platform fee on BYOK transactions. You pay only your gateway's own processing fees.
• The creator's gateway API keys are encrypted at rest using AES-256 and are only used by Fluxeta's server to initiate orders and verify payment signatures on behalf of the creator's site.
• GST invoice generation, TDS compliance and income-tax reporting on BYOK revenue are the creator's responsibility.

If a payment-gateway company (Razorpay, Cashfree, Stripe or PayPal) visits a creator's site as part of its own merchant due-diligence or KYC audit, the gateway company is auditing the creator — Fluxeta is the technology layer that connects the gateway to the creator's checkout.

8.2 Mode B — Fluxeta Managed (Bank Payouts)

Creators who do not want to run their own merchant account can opt into Fluxeta Managed mode. In this mode:

• Buyer money is collected via Fluxeta's own PCI-DSS-compliant payment gateway infrastructure.
• Fluxeta retains a 5% flat platform fee on each transaction. The current fee is published at fluxeta.com/pricing — that page is the single source of truth and will take precedence if there is any inconsistency with this document.
• The net amount (gross minus 5% platform fee minus applicable TDS) is settled to the creator's verified Indian bank account on T+1 to T+2 business days.
• Fluxeta generates GST invoices on behalf of the creator and handles TDS deduction and quarterly filing under Section 194-O of the Income Tax Act, 1961.
• Creators must complete KYC verification (PAN, Aadhaar, bank proof) before any Managed-mode payouts are released.
• Fluxeta Managed mode is being rolled out in phases. Where the Managed mode is not yet live for a creator's account, only BYOK (Mode A) is available.

8.3 Mode C — Platform-Collected Specific Transactions

Certain transaction types are always collected by Fluxeta's platform account regardless of whether the creator has configured BYOK, because they involve platform-level operations:

• Sponsorships — advertisers buy sponsorship inventory from creators; Fluxeta collects, retains a platform fee, generates invoices, and settles the net amount to the creator.
• Creator plan subscriptions — the creator's own payments to Fluxeta for their platform plan (covered in Section 4 above).
• UPI mandate recurring payments on Fluxeta subscriptions.

8.4 Creator Responsibilities (All Modes)

• Creators are solely responsible for fulfilling the products, services or benefits sold through their site.
• Creators must publish accurate Refund & Cancellation and Shipping & Delivery policies on their site. Default boilerplate is provided; creators can edit it to match their actual terms.
• Creators must comply with applicable GST, TDS and income-tax obligations on their earnings. In BYOK mode, this is entirely the creator's own responsibility; in Managed mode, Fluxeta handles GST invoicing and TDS deduction.
• Fluxeta reserves the right to withhold Managed-mode payouts where fraud, chargeback dispute or regulatory investigation is pending.

8.5 Buyer / Member Rights

As a buyer or member of a creator's site:

• You will see the applicable creator's business name, GST number (where available) and contact details on your invoice.
• In BYOK mode, your payment is to the creator; Fluxeta cannot issue refunds from its own funds. Refund requests must go to the creator per their published Refund Policy.
• In Managed mode, Fluxeta can mediate refund disputes where the creator is unresponsive or in breach of their published Refund Policy. Email [email protected] with your order ID.
• Chargebacks or payment disputes raised directly with your bank without first contacting the creator may result in suspension of your account on the creator's site.

8A. Third-Party Sellers, Organizers and Payments

Fluxeta enables independent sellers, creators, businesses, event organizers, and other service providers to offer products and services to customers.

The relevant seller, creator, business, or event organizer identified on the applicable product, service, event, or checkout page is the party responsible for providing the purchased product or service to the customer.

Decipher Consultancy Services operates the platform as a technology and payment facilitation platform. Depending on the applicable transaction, Decipher Consultancy Services may retain a platform, service, or commission fee, while the applicable amount due to the respective seller, creator, business, or event organizer may be settled to their designated payment account.

Customers will be provided with relevant information identifying the applicable seller, creator, business, or event organizer during the purchasing or registration process and at the payment stage.

The seller, creator, business, or event organizer is responsible for the accuracy, quality, delivery, fulfilment, cancellation, refund, and provision of the applicable product or service, except where otherwise expressly stated on the platform.

By completing a transaction, the customer acknowledges that the identified seller, creator, business, or event organizer is the provider of the relevant product or service and that the platform is operated by Decipher Consultancy Services.

9. Intellectual Property

Fluxeta, its software, design, trademarks, and platform features are owned by Decipher Consultancy Services and are protected by Indian intellectual property law. Nothing in these Terms grants you any licence to use our trademarks, trade names, or branding.

If you believe content on the platform infringes your copyright, please send a notice to [email protected] with details of the infringement and your contact information.

10. Disclaimers

Fluxeta is provided "as is" and "as available" without any warranty of any kind. We do not warrant that:

• The platform will be uninterrupted, error-free, or free of viruses.
• The results obtained from the platform will be accurate or reliable.
• Any defects will be corrected.

To the maximum extent permitted by Indian law, we disclaim all express and implied warranties, including merchantability and fitness for a particular purpose.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Decipher Consultancy Services, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of Fluxeta, including loss of data, loss of revenue, or loss of goodwill.

Our total aggregate liability to you for any claim arising under or related to these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

12. Termination

12.1 By You

You may close your account at any time from the Settings page. Closure takes effect immediately. Your content will be retained for 90 days and then deleted.

12.2 By Us

We may suspend or terminate your account immediately, without notice, if we determine that:

• You have violated these Terms or our Acceptable Use policy.
• Your account is involved in fraudulent or illegal activity.
• Continued access poses a risk to other users or to the platform.

12.3 Effect of Termination

Upon termination, your right to use Fluxeta ceases immediately. Sections 5 (Your Content — ownership provisions), 9 (IP), 10 (Disclaimers), 11 (Liability), and 13 (Governing Law) survive termination.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

Before initiating legal proceedings, we encourage you to contact us at [email protected] to resolve disputes amicably. Most issues can be resolved within 10 business days.

14. Contact

We may update these Terms from time to time. Material changes will be communicated by email and by notice on the platform at least 7 days before taking effect. Continued use after the effective date constitutes acceptance.