Shipping & Delivery Policy

1. Overview

Fluxeta is a SaaS platform — the primary deliverable is instant access to software features upon successful payment. However, "delivery" means different things for different transactions on our platform. This page covers each case so you know exactly when and how you receive what you paid for.

For a complete explanation of the three payment modes operated on Fluxeta, see Section 8 of our Terms of Service.

2. Fluxeta Plan Activation (You → Fluxeta)

When you subscribe to a Fluxeta plan (Creator Pro, Business, Scale) or purchase add-ons:

• Your plan is activated immediately on successful payment confirmation from Razorpay.
• Plan features (higher API quotas, extra seats, premium themes, newsletter sends) become available in your dashboard within 30 seconds of payment success.
• Your tax invoice is emailed within 10 minutes of activation and is also available from Dashboard → Billing → Invoices.
• Recurring charges renew automatically on the billing-cycle date you selected at checkout; you receive a receipt email on each renewal.

If your plan has not activated within 30 minutes of a successful payment, email [email protected] with your Razorpay Payment ID.

3. Creator Site BYOK Checkouts (Buyer → Creator)

When a buyer purchases a course, membership, product, event ticket, coaching session or tip on a creator site that is using BYOK (Bring Your Own Gateway) — the creator has connected their own Razorpay, Cashfree, Stripe or PayPal merchant account — delivery is as follows:

• Digital goods (course lessons, downloadable files, membership area, newsletter subscriptions, replay access) are provisioned instantly on successful payment confirmation from the creator's gateway.
• Live sessions, webinars, coaching bookings — the joining link and calendar invite are emailed within 2 minutes of booking confirmation. Reminder emails fire 24 hours, 1 hour and 15 minutes before the session start.
• Receipt & invoice are emailed to the buyer by the creator's gateway (Razorpay / Cashfree / Stripe / PayPal) and typically show the creator's registered business name — not Fluxeta's — because the funds flowed to the creator's merchant account.

If a buyer does not receive access within 15 minutes of a successful BYOK payment, they should check the receipt email on file and then contact the creator through the contact details on the creator's site. Fluxeta does not operate buyer support for BYOK transactions beyond providing technical cooperation to the creator on request.

4. Creator Site Managed Checkouts (Buyer → Fluxeta → Creator)

When a buyer purchases on a creator site that has opted into Fluxeta Managed mode (5% flat platform fee), Fluxeta is the merchant of record on the transaction:

• Digital access is provisioned instantly on payment success (same as BYOK — Fluxeta's role is upstream of delivery).
• The buyer receives a GST invoice issued by Fluxeta on behalf of the creator, within 1 hour of payment success.
• The creator's net payout (gross minus 5% platform fee minus applicable TDS) is settled to the creator's verified Indian bank account on T+1 to T+2 business days, provided KYC is complete.

Fluxeta Managed mode is being rolled out in phases. Where Managed is not yet live for a creator's account, buyers transact only through BYOK (Section 3 above).

5. Sponsorships, Gifts & Team Seats

Certain transaction types are always platform-collected regardless of the creator's chosen payment mode:

• Sponsorship bookings — the sponsored placement goes live on the creator's site on the scheduled start date agreed at booking. Fluxeta generates the invoice to the sponsor and settles the creator payout on completion of the campaign.
• Gift memberships — the gift code is emailed to the recipient within 2 minutes of successful payment. The membership activates when the recipient redeems the code; access runs for the gifted period from the redemption date.
• Team / corporate seats — the team admin receives the invite portal link within 2 minutes of successful payment. Team members get access as soon as the admin provisions their seats.

6. Physical Goods on Creator Sites

Some creators sell physical products through their Fluxeta site. Where physical items are involved:

• Fulfilment responsibility is entirely the creator's. Fluxeta is the technology platform; it does not handle warehousing, picking, packing, courier dispatch or returns processing for creator-sold physical goods.
• Default timelines on creator sites, unless the creator has overridden them: 1–3 business days processing from order confirmation; 3–7 business days shipping within India; 7–21 business days for international shipping where offered by the creator.
• Shipping charges are calculated and displayed at checkout before the buyer confirms payment.
• Tracking is provided by the creator by email once their courier dispatches the order.

7. Delays & Failed Delivery

Delivery can be delayed by factors outside our control: payment gateway reconciliation issues, courier delays (for physical goods), incorrect buyer email addresses, bank-side webhook delivery delays, or technical outages at a sub-processor.

• If a Fluxeta plan has not activated 30 minutes after a successful Razorpay charge, raise a ticket at [email protected].
• If a buyer on a creator's site has not received digital access 1 hour after a successful payment, they should contact the creator first; if the creator is unresponsive within 7 days, escalate to Fluxeta support for Managed-mode transactions, or to the gateway (Razorpay / Cashfree / Stripe / PayPal) for BYOK transactions.
• If a physical order has not arrived within the stated timeline plus 7 days, contact the creator with the order ID.

Where delivery fails despite reasonable effort, refund terms are governed by our Refund Policy.

8. Contact

For delivery issues on a creator's site, your first point of contact is the creator themselves. See the contact details on the creator's site, or email us if the creator is unresponsive.