Refund Policy

1. General Policy — No Refunds

This is standard practice for SaaS products. You can trial the platform free for 30 days without a credit card before committing to a paid plan. We encourage you to use the free trial to evaluate Fluxeta before subscribing.

This no-refund policy applies to:

• Monthly and annual subscription plans
• Plan upgrades (prorated amounts are non-refundable)
• Add-on purchases
• AI credit top-ups

2. Refund Exceptions

We will issue a refund or credit in the following limited circumstances, within 7 calendar days of the disputed charge:

All refund requests are assessed individually. Submitting a refund request does not guarantee approval.

3. How to Request a Refund

To submit a refund request:

1. Email [email protected] with the subject line "Refund Request — [your account email]".
2. Include your account email, the invoice number or Razorpay payment ID, the amount in question, and a brief description of why you believe a refund is warranted.
3. We will acknowledge your request within 48 business hours and provide a decision within 7 business days.

4. Processing Time

Approved refunds are processed to the original payment method via Razorpay. Processing times:

These timelines are for Razorpay processing. Your bank may take additional time to reflect the refund in your account. We have no control over bank processing times.

5. Chargebacks

We strongly encourage you to contact us directly at [email protected] before initiating a chargeback with your bank. Unauthorised chargebacks for non-eligible transactions may result in:

• Immediate suspension of your Fluxeta account pending investigation.
• Permanent account termination if the chargeback is found to be fraudulent or in bad faith.
• Recovery of outstanding amounts through legal remedies available under applicable Indian law.

We respond to all chargeback disputes with full documentation and reserve the right to contest fraudulent chargebacks.

6. Refunds on Purchases from a Creator's Site

If you are a buyer or member on a creator's site hosted on Fluxeta — course student, membership subscriber, physical/digital product buyer, event registrant, coaching client, tipper — the refund flow depends on which payment mode the creator has chosen. Full details on the three payment modes are set out in Section 8 of our Terms of Service.

6.1 BYOK Transactions (creator's own gateway)

Where the creator has connected their own Razorpay, Cashfree, Stripe or PayPal merchant account, buyer money went directly to the creator — Fluxeta's bank account was never involved at any point. In this mode:

1. Contact the creator directly through the contact details on their site. Their published Refund & Cancellation Policy governs the refund terms.
2. If the creator is unresponsive within 7 days, you may raise the dispute with the creator's payment gateway (Razorpay / Cashfree / Stripe / PayPal) using the Payment ID on your receipt.
3. Fluxeta cannot issue refunds on BYOK transactions from its own funds because it did not collect those funds in the first place. Fluxeta will cooperate with any legitimate dispute by providing transaction metadata on request.

6.2 Fluxeta Managed Transactions

Where the creator has opted into Fluxeta Managed mode, Fluxeta collected the payment, retained the platform fee (5% flat — see fluxeta.com/pricing) and settled the balance to the creator. In this mode:

1. Contact the creator first through their published contact details.
2. If the creator is unresponsive within 7 days, or if you believe the creator is in breach of their published Refund & Cancellation Policy, email [email protected] with your order ID and we will mediate.
3. Where mediation establishes that a refund is due, Fluxeta can process the refund from the settled funds and reconcile with the creator. Fluxeta does not refund from its own funds beyond the platform fee it retained.

6.3 Platform-Collected Transactions (sponsorships, gifts, team seats)

For sponsorship bookings, gift memberships purchased for someone else, and team / corporate seat purchases, Fluxeta is the merchant of record. Refund requests should be sent directly to [email protected] within 7 days of the transaction. Delivered goods (e.g. an already-published sponsored post, a redeemed gift membership) are non-refundable.

7. International Statutory Rights

Nothing in this policy is intended to limit or exclude any non-waivable statutory rights you may have under the mandatory consumer-protection laws of your country of residence. Specifically:

• EU / EEA consumers: Where applicable under Directive 2011/83/EU on Consumer Rights, you may have a statutory right of withdrawal for 14 days from the start of your subscription. By starting to use the paid service (accessing paid features, sending premium newsletters, etc.) before the 14-day period has elapsed, you expressly consent to immediate performance and acknowledge that the withdrawal right is lost once performance has begun.
• UK consumers: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide comparable rights.
• California residents: Rights under applicable state law, including the CCPA, are unaffected. See our Do Not Sell My Personal Information page.

Requests under these provisions should be sent to [email protected] with the subject line "Statutory Refund Request" and your account email. We aim to acknowledge within 48 hours and resolve within 14 days.

8. Contact

For disputes that cannot be resolved amicably, you may approach the appropriate consumer forum under the Consumer Protection Act, 2019, or the courts of Gurugram, Haryana, India.