Refund Policy

1. General Policy — No Refunds

All Fluxeta subscription fees are non-refundable. When you subscribe to a paid plan, you are paying for access to the platform for that billing period. Cancelling mid-cycle stops future charges but does not entitle you to a refund for the current period — your access continues until the period ends.

This is standard practice for SaaS products. You can trial the platform free for 30 days without a credit card before committing to a paid plan. We encourage you to use the free trial to evaluate Fluxeta before subscribing.

This no-refund policy applies to:

Monthly and annual subscription plans
Plan upgrades (prorated amounts are non-refundable)
Add-on purchases
AI credit top-ups

2. Refund Exceptions

We will issue a refund or credit in the following limited circumstances, within 7 calendar days of the disputed charge:

Situation	Resolution
Duplicate charge — you were billed twice for the same period	Full refund of the duplicate amount
Charge after cancellation — you cancelled before renewal but were still charged due to a system error on our side	Full refund of the erroneous charge
Material service failure — the platform was substantially unavailable for more than 72 consecutive hours in your billing period due to an issue on our side	Pro-rated credit applied to your next invoice (not a cash refund)
Fraudulent charge — a charge was made without your authorisation due to a security breach	Full refund after investigation (typically 7–10 business days)

All refund requests are assessed individually. Submitting a refund request does not guarantee approval.

3. How to Request a Refund

To submit a refund request:

Email [email protected] with the subject line "Refund Request — [your account email]".
Include your account email, the invoice number or Razorpay payment ID, the amount in question, and a brief description of why you believe a refund is warranted.
We will acknowledge your request within 48 business hours and provide a decision within 7 business days.

Deadline: Refund requests must be submitted within 7 calendar days of the disputed charge. Requests received after this window will not be considered.

4. Processing Time

Approved refunds are processed to the original payment method via Razorpay. Processing times:

Payment Method	Refund Timeline
UPI / UPI Autopay	1–3 business days
Debit / Credit Card	5–7 business days
Net Banking	5–7 business days
Wallet	1–2 business days

These timelines are for Razorpay processing. Your bank may take additional time to reflect the refund in your account. We have no control over bank processing times.

5. Chargebacks

We strongly encourage you to contact us directly at [email protected] before initiating a chargeback with your bank. Unauthorised chargebacks for non-eligible transactions may result in:

Immediate suspension of your Fluxeta account pending investigation.
Permanent account termination if the chargeback is found to be fraudulent or in bad faith.
Recovery of outstanding amounts through legal remedies available under applicable Indian law.

We respond to all chargeback disputes with full documentation and reserve the right to contest fraudulent chargebacks.

6. Creator Membership Refunds

If you are a subscriber/member of a creator's site hosted on Fluxeta (not a Fluxeta platform subscriber), the refund policy is determined by the individual creator. Membership payments go directly to the creator via Razorpay.

Steps to request a membership refund:

Contact the creator directly through their site or the email they have published.
If the creator is unresponsive within 7 days, escalate to [email protected] and we will mediate.

Fluxeta does not issue refunds for creator membership payments from its own funds. Our role is limited to facilitating payment infrastructure.

7. Contact

Decipher Consultancy Services
Billing enquiries: [email protected]
General: [email protected]
Phone: +91 9911202099
295, Block C, Sushant Lok III, Sector 57, Gurugram, Haryana – 122003, India

For disputes that cannot be resolved amicably, you may approach the appropriate consumer forum under the Consumer Protection Act, 2019, or the courts of Gurugram, Haryana, India.